Returns & Exchanges Policy
Effective Date:
We want you to love every part of your experience with Chrysalis Aromas — from scent to service. While each candle is hand-poured with care, we understand that sometimes things don’t go as planned.
This policy outlines how we handle returns and exchanges so you can shop with confidence.
Return Eligibility
We accept returns only under the following conditions:
-
You received a damaged, defective, or incorrect product.
-
The issue is reported to us within 48 hours of delivery.
-
The product is unused, in its original packaging, and returned with the original invoice.
Note: Due to the nature of our products, we do not accept returns for reasons related to personal scent preference.
How to Request a Return or Exchange
-
Email us at support@chrysalisaromas.com within 48 hours of receiving your order.
-
Include:
-
Your order number
-
Clear photos of the damaged or incorrect item
-
A brief description of the issue
-
-
Our team will assess your request and respond within 1–2 business days with the next steps.
Return Shipping
-
If your return is approved, we will arrange a reverse pickup (where available) or guide you through self-shipping.
-
For approved cases, we bear the return shipping cost.
Refunds & Replacements
Depending on the situation, we will offer:
-
A replacement product, or
-
A full refund to your original method of payment (processed within 5–7 business days after we receive the returned item)
Non-Returnable Items
We do not accept returns or exchanges on:
-
Used candles or those with broken seals
-
Gift cards or promotional items
-
Customised or limited-edition collections
Cancellations
Orders can be cancelled within 2 hours of placement by emailing us at support@chrysalisaromas.com. Beyond this, we begin processing and may be unable to cancel the order.
Need Help?
We’re here to make things right.
📧 support@chrysalisaromas.com
📞 xxxxxx